Lex Brodie's Tire, Brake & Service Company

I was forced to take my car to Lex Brodie’s because of a two week wait at the dealer to get the brakes serviced. Lex Brodie’s were able to get me in the next day. Service experience was sort of neutral. Nothing negative but then nothing really positive other than service was fast and I received what I paid for which I guess doesn’t get any better. Prices? I needed the work completed ASAP. Maybe bought more than I need?

This is a place you can trust! Writing this review so Sam can get a free lunch (see photo)...but the service was worth 5 stars!! Bottom line - I gave them permission to replace parts that they found out were actually still ok, so they didn't do the extra work. The overall cost was 5x less than the original quote and 2x as fast as they originally thought. Had the car towed here because it died on us after filling up at a gas station. We dropped off on a Sunday and they said they would take as soon as they could (either Monday or Tuesday) since they didn't have any mechanics on shift for the last half of their day. Sam ran a diagnostic and the alternator and battery were both bad, but the quote had a ridiculously expensive alternator listed so he promised to re-run the parts search Monday to see if he could get a better deal. Fast forward to Monday and he found a much cheaper alternator so I gave the green light to get started. Imagine my surprise when they called me two hours later and told me the car was ready for pickup! After replacing the battery they retested the alternator and found it was actually functioning fine. They *did not* need to do this and I NEVER WOULD HAVE KNOWN if they had just replaced the alternator anyway. The overall cost was 5x less than the original quote and 2x as fast as they originally thought. I will be taking my car here from now on - thanks Sam!!

Updated: Scott D Williams, Vice President - Marketing & Brand Management, went above and beyond to ensure Lex Brodie adhered to values of the company and I appreciate the work that was done. My car was unsafe and with Scott's help, we were able to find a win-win on a price. He did honor the Premium Brake Reline Package on their website. I would recommend Lex Brodies if you need auto work done, they will try to find you a win-win solution. Thanks Scott! Customer beware after I looked up the website for brakes. I found this: PREMIUM BRAKE RELINE PACKAGE @ $379.99!* OR FIXED FOREVER BRAKE RELINE @ $499.99!** *Premium Brake Reline Package @ $379.99: Includes premium brake pads and rotor labor, per axle (front ... [More] The truth is once you drop your car off for inspection the price starts there. They quoted over $2100. Also the Uber coupon advertised is only good if you “ buy $300” according to the front office guy.

Please stay away. I’m sure they are great for a wheel replacement. If you need anything more they will take 3 days longer than it would take, at which point you will charge you 1,900 more then you should just to have a major break down a mile or less down the road. When you tell them the part now broken was part of what they messed with they will charge you ten times more and take ten times longer to fix. Please take my advice and stay away. I thought I had found my lifetime garage, i however found a garage that will bend you over the barrel at any chance they get. Wether it’s poor employees or poor management. Doesn’t matter. They won’t do what they need to. Please please please choose anyone else on the island.

Great service, fair pricing, friendly staff, and professional management that actually cares for the customer. Hard to find good, trustworthy mechanics nowadays and I wouldn’t trust my Nissan Altima getting serviced anywhere else. They will square you away. Save time by making an appointment / getting in early - it’s worth the wait! Many thanks to Sam for his hard work and dedication to ensuring my car was taken care of. He deserves an amazing lunch that reflects his amazing work ethic. I highly recommend choosing Lex Brodie if you want to get your car serviced the right way!